Frequently Asked Questions

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What is Noyawell?

Noyawell is a science-backed peptide product company dedicated to providing research-grade peptide formulations with complete transparency. Every batch is third-party HPLC tested, and COA reports are publicly available.

Are your products FDA approved?

Our products are sold for research purposes and have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease.

Do I need a prescription?

Consult your local regulations. Our products are sold for research purposes. We recommend discussing any new supplement with your healthcare provider.

How do I know which product is right for me?

Take our free 2-minute personalized assessment for a science-backed product recommendation based on your goals, lifestyle, and health profile.

Where are your products manufactured?

All products are manufactured in our ISO 13485 and GMP certified facility. Learn more on our Quality Assurance page.

How should I store my peptides?

Lyophilized powder: room temperature, away from light. After reconstitution: refrigerate at 2-8°C, use within 30 days.

What is the shelf life?

Check the expiration date on the product label. Lyophilized peptides are typically stable for 2+ years when stored properly.

Can I stack multiple products together?

Yes, many products work synergistically. Our GLP-1 + NAD+ bundle is popular. Consult our usage guides or take the free assessment for personalized stacking recommendations.

What payment methods do you accept?

Visa, Mastercard, PayPal, and Alipay. All payments are processed through Stripe's secure gateway.

How long does shipping take?

US domestic: 5-7 business days. Express: 2-3 business days. International: 7-14 business days. Free shipping on orders over $200.

Is packaging discreet?

Yes. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is important to us.

What is your return policy?

Unopened products may be returned within 30 days of purchase. Opened products cannot be returned for safety reasons.

How long does a refund take?

Refunds are processed within 5-7 business days after we receive the returned item. Funds return to the original payment method.

How do you ensure product quality?

Every batch undergoes independent third-party HPLC testing. We test for purity, identity, endotoxins, moisture, and contaminants. Only batches with ≥99% purity are released.

What is a COA and how do I verify it?

A Certificate of Analysis (COA) documents the test results for a specific batch. Every batch number on our products corresponds to a unique, verifiable COA available on our website.

What is your minimum order quantity?

MOQ varies by product and partnership model. Contact our B2B team for specific requirements. We accommodate trial orders for new partners.

Do you offer OEM/white label services?

Yes. We offer full OEM and white label manufacturing with custom packaging, labeling, and formulation options. Visit our OEM page for details.

How do I request a sample?

Visit our Sample Request page to submit a formal request. Samples are available for qualified business customers for quality evaluation purposes.

Didn't find your answer?

Contact our support team — we're happy to help.

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